Being an IT help desk tech is a fast-paced job. When clients call about a crashed computer, a glitch in their software or a suspected virus, chances are they were working on a deadline. Now suddenly their deadline is your deadline. Your end users will expect you to know how to do everything with technology and solve the problem within 15 minutes.
The truth is that not everyone is cut out for working the IT help desk. But for those who are, it can be an exciting and rewarding opportunity. Keep reading for some expert insight on what it’s really like, so you can decide whether you’ve got what it takes.
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