Man claims UPS stole his package and sold its contents on eBay [Video]

We are not making a judgement on this case one way or another. We simply think that this is another excellent example of how quickly corporate/customer relations can go awry in the age of the internet. Nearly 50,000 people have seen this video––that’s 50,000 current or potential UPS customers who are thinking twice. This is a good case study in social media management and customer relations.

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